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PRIVACY POLICY

This Privacy Policy applies to the collection, storage, use, and disclosure by Black Velvet Witch (BVW, we, our, us) of your (You, Your) personal information.

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Access to blackvelvetwitch.com (Site) is conditional on your acceptance of the terms of this Privacy Policy. This Privacy Policy forms part of our Terms and Conditions. By using the Site, you confirm that you have read and agree to comply with these Terms and consent to the collection, storage, use, and disclosure of your Personal Information per those Terms. This Privacy Policy applies to the information provided via our Site or any other means. If you are under the age of 16, you must obtain the consent of your parent or guardian before using this Site.

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At Black Velvet Witch, we value your privacy and treat any Personal Information (as defined in the Privacy Act 1988. you give us with the utmost care and respect. This Privacy Policy has been developed to comply with the Privacy Act 1988. We have also taken steps to ensure that, if you tell us you are located in the European Union, we will seek to give you the protections available under the General Data Protection Regulation. We refer to these two pieces of legislation as "Privacy Law." Where lawful and practical, you can remain anonymous or use a pseudonym. However, if you choose to remain anonymous or use a pseudonym, we may not be able to provide you access to some or all of our products or services.

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The following Privacy Policy explains what information we collect and what we use it for.

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COLLECTION AND USE OF PERSONAL INFORMATION

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What Personal Information do we collect?

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We collect information from you when you use our Site, order our products on our Site, subscribe to our newsletter, or upload photos to our Site. When ordering products or registering on our Site, we may ask you to provide your name, email address, credit card details, transaction details, mailing address, phone number, and other information we may reasonably require to provide our products and services. By providing Personal Information to us, you warrant that you have all necessary consents and authorizations required to provide that information.

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Where it is reasonable and practical to do so, we collect Personal Information directly from you. We may also collect Personal Information from third parties, such as your representatives or publicly available sources of information. All Persona  Information that we or our related corporate bodies collect is reasonably necessary for the purposes relating to providing our services to you. If someone other than you provides us with personal information about you that we did not ask for and we determine that we could have collected this information from you had we asked for it, we will notify you as soon as practicable.

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We may also collect and use non-personal information such as the identity of your Internet browser, the type of operating system you use, your IP address, and the domain name of your Internet service provider to optimize the provision of our goods and services.

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Some Personal Information (e.g., race, ethnicity, health information, etc.) is considered sensitive and requires higher protection under the Privacy Law. We do not collect sensitive information unless we have your express consent and the collection is reasonably necessary for us to pursue one or more of our functions or activities or where the information is required or authorized by law or necessary for the establishment, exercise, or defense of a legal claim.

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Why do we collect Personal Information, and how do we use it?

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We use Personal Information about you for the primary purpose of delivering our services, providing you with information, processing your orders, and for related or ancillary purposes, including, without limitation:

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  1. to process transactions;

  2. to personalize your experience and keep you informed of upcoming events and our activities;

  3. to improve our Site offerings based on the information and feedback we receive from you;

  4. to improve customer service by responding to your customer service requests and support needs;

  5. to enable us to comply with any regulatory reporting and legal obligations and

  6. to allow us to transfer the same to any successors and assigns of our business.

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We may also use Personal Information for other purposes that you would reasonably expect us to utilize that information, including sending you information about new developments, products, services, and special offers by post, telephone, or any form of electronic communication. We do this using any email address or other personal information you provide us with at any time.

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Do we share Personal Information with third parties?

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We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.

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We may disclose your Personal Information to third-party service providers that we engage in delivering the services we provide to you to assist with delivery, security, banking, payment processing, or technology services, but only concerning delivering our services to you. We may also provide personal information to third parties to assist us with customer analytics. We take reasonable steps to ensure that privacy obligations concerning protecting your Personal Information bind these organizations. These parties are required to safeguard your Personal Information and only use it for the purposes for which it was supplied.

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In a security incident involving unauthorized access, use, or disclosure of Personal Information where a third party with whom we share Personal Information is concerned, we will seek to work cooperatively with them to protect the Personal Information we share.

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We may also disclose your Personal Information where we believe it is required by law or necessary to enforce our Terms and Conditions or to protect our or others' rights, property, or safety. If you provide personal information and request it be published on the Site, you consent to us publicizing it.

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Direct Marketing

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We use personal information about you for the primary purpose of providing you with our services.

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Suppose you subscribe to our e-communications (e.g., newsletters, SMS, event updates, etc.). In that case, we may send you direct updates about our products and services, event invitations, and for our marketing purposes (including advising you of other products, services, promotional events, programs, and special offers that may interest you). These updates may take the form of emails, SMS, mail, or other forms of communication following the Spam Act 2003 and the Privacy Laws.

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You can unsubscribe from our electronic marketing and other communications at any time by clicking the 'unsubscribe' button in our electronic communications or by contacting our Privacy Officer at blackvelvetwitchofficial@gmail.com.

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You can unsubscribe from our SMS marketing at any time by replying 'STOP' to any of our direct SMS messages (United States and Canada) or contacting our Privacy Officer at blackvelvetwitchofficial@gmail.com.

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You acknowledge that it may take several business days for us to remove you from our electronic distribution lists after you opt out of receiving direct marketing communications.

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Occasionally, we may use social media tools to target advertisements.

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How do we protect and store your Personal Information?

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We use reasonable endeavor to keep all Personal Information we receive from you confidential and in a secure environment. We employ various physical and electronic security measures to maintain the safety of your Personal Information and protect it against unauthorized access, loss, or misuse. This includes:

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  • restricting physical access to our offices and premises;

  • using a secure server to store Personal Information;

  • all supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database

  • credit information can only be accessed by authorized individuals with special access rights to our systems, who must keep the information confidential.

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Unfortunately, security cannot be guaranteed, and no data transmission over the Internet can be guaranteed to be secure. In the event of a security incident, we have procedures to promptly investigate the incident and determine if there has been a data breach involving Personal Information and, if so, to assess if it is a breach that would require notification. If so, we will notify regulators and affected parties by Privacy Law requirements.

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Using Cookies on our Site

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Cookies are small files that websites or service providers may attach to your computer when you visit a website (if you allow). Cookies enable the sites' or service providers' systems to recognize your browser to capture and remember certain information. We will ask for your consent before we use Cookies to collect your information.

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We use cookies to understand and save your preferences for future visits to our Site and to compile data about how people use and access our Site so that we can improve our Site in the future. The information may also be used to provide you with information we think may interest users of your computer. We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers cannot use the information collected on our behalf except to help us conduct and improve our customers' experience on our Site.

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You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, some of our services may malfunction if you turn your cookies off.

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Third-party content and websites

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Occasionally, we may include or offer third-party products or services on our Site. Although our Site may link directly to websites operated by third parties (Linked Sites), we do not manage or control these Linked Sites.

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You acknowledge that we do not operate Linked Sites and that these third-party products and websites may have separate and independent terms and conditions and privacy policies. We encourage you always to read any Linked Site's applicable terms and privacy policy before you use it. We are not responsible for the content or practices of the Linked Sites or how they use or collect your Personal Information.

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Nonetheless, we seek to protect the integrity of our Site – if you have any concerns regarding Linked Sites that appear on our Site, please let us know by contacting blackvelvetwitchofficial@gmail.com

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Do we share Personal Information overseas?

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We may transfer your Personal Information to people outside of Australia where necessary to fulfill the purposes set out in this Privacy Policy. For example, sometimes we need to transfer Personal Information to deliver our products and services to you or to perform a contract with a third-party service provider to provide our services.

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By agreeing to provide your Personal Information to us per this Privacy Policy, you consent to us disclosing your Personal Information overseas. We use reasonable endeavors to ensure that any overseas recipient of Personal Information is subject to legislation or contractual obligations similar to the Privacy Laws.

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Accuracy and access to your Personal Information

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We take all reasonable steps to ensure that your Personal Information held by us is accurate, up-to-date, complete, relevant, and not misleading. If you believe that any of your Personal Information is not accurate, up-to-date, complete, appropriate, or misleading, please contact our Privacy Officer at blackvelvetwitchofficial@gmail.com, and we will take all reasonable steps to correct it within a reasonable time.

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Suppose you request access to the Personal Information we hold about you. In that case,  we will respond to your request within a reasonable period and, where reasonable and practicable, give access to the information you request. Depending on the jurisdiction in which you live, we may charge a reasonable fee for providing that information.

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Changes to this Privacy Policy

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If Black Velvet Witch changes our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. We recommend that you check this page regularly and take notice of any changes made.

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